Senior Payroll Officer
Service: Finance Department
Salary: £36,501 - £40,024 FTE per annum, inclusive of Inner London Weighting.
Location: London, Hybrid
We typically work 2 days a week in the office but offer the flexibility to work fully remotely. Our office space is accessible by wheelchairs.
Hours: Full-time (37 hours per week)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Roles Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The Finance department provides the complete finance function which includes payroll to the whole organisation and its approximately 950 employees, overseeing all the 165 services across England, addressing all issues and processing payments to meet the demands of staff and external agencies.
We are looking for a dynamic and experienced Senior Payroll Officer to work with our HR and Payroll team to support effective functioning of our inhouse payroll service and continuous improvement of iTrent payroll. You will strive for excellent standards, with a holistic approach to payroll and other employee benefits deductions management such as Pensions, Cycle to Work, Health Insurance etc.
Your impact:
Reporting to the Payroll Manager, you will be responsible for monthly payroll processing and support the ongoing development of the payroll system. (Further details can be found in the job description).
Your skills:
Sound understanding of payroll processes and ability to perform complex pay calculations coupled with a good level of competence in Excel and working experience of iTrent HR and payroll system. Able to work under pressure, achieve targets and meet deadlines. You will be a confident communicator and comfortable working in a small team environment where priorities can change at short notice. (Further details can be found in the person specification).
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.
What will we offer you?
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle-to-work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent well-being offer, and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.
Benefits:
- an annual paid leave entitlement that commences at 25 working days FTE, and after 1st April 2027, rises to 30 working days FTE plus bank holidays / of 30 working days FTE plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 13th November 2026
• Interview date: Week beginning 16th November 2026
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: marian.mensah@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
