ID: 1536 Continuous Improvement Manager
Service: Quality, Performance and Safeguarding
Salary: £42,140 FTE per annum, rising to £46,240 FTE per annum* - additional £480 FTE per year home-based allowance, Grade 4, point 34-38
Location: Home-based with regular regional and occasional national travel
We are hiring for 3 positions and each post-holder will be broadly aligned to a region - North, Central, South or London. Also, they will have a specialist area of expertise that will require them to work with services in all regions. We will aim to align successful applicants based on geography or preference where possible.
Hours: Full time - 37 hours per week. We offer flexible working arrangements, please see below for more details.
Contract: Permanent
Family Action & this role:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We work hard to apply our organisational values in all of our work. Can-do, Mutual Respect, People Focus and of course, Excellence.
This is an exciting opportunity for three new Continuous Improvement Managers, to play a leading role in transforming how Family Action learns, adapts, and strives for excellence across our wide-ranging support services for children, adults and families. This is a role of leadership through action, coaching and influence. Applying and imparting your extensive knowledge and skills, shaping thinking and ways of working, providing advice and practical support service managers, operational managers, and embedding a culture of curiosity, quality and high performance. You will bring clarity to complexity, challenge constructively, and help ensure that everything we do is informed by insight, learning, and evidence.
This is a real opportunity to help shape our services and enhance our work to improve outcomes for the people that use our services.
Main Responsibilities (for full details check the job description and person specification):
• To drive arrangements for continuous improvement and effective safeguarding through implementation of the organisation’s Quality Assurance Framework; supporting services to draw out all available learning from data, audit activity, internal case reviews and a range of other sources, in order to learn about the quality of practice and service delivery within individual services, regions and throughout the organisation.
• To establish and maintain systems and processes to receive insights and information from a range of sources, including HR and other departments, services and service users in order to understand quality, risk and effectiveness across a range of diverse services
• To work directly with services, providing practical support, advice, constructive challenge and working collaboratively to identify and implement continuous improvement solutions.
Main Requirements (for full details check the job description and person specification):
• Holds a relevant professional qualification in a field associated with direct practice with children, families and/or adults; e.g. Social Work, Health related qualification; or has significant and commensurate experience.
• Conducts oneself with a high degree of accountability, finding and applying solutions to complex tasks and challenges, accepting and relishing the accountability to make things happen even amidst a high degree of ambiguity and complexity.
• Experience spanning service management, direct practice and case-work in services for children and families
• Experience of quality assurance of practice related to services for children and families, including safeguarding practice, and can demonstrate a positive impact via these quality assurance activities
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
If you’re excited by this role and think you have the right skills and experience to take forward our ambitious plans for continuous improvement, please do apply. If you meet 80% or more of the essential criteria, we would still encourage you to apply or get in touch with us for a conversation.
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Tuesday 19 August 2025 at 23:59
Interviews will be scheduled to take place on 26 & 27 August 2025 and will be held on Microsoft Teams.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: karen.dale@family-action.org.uk or clare.lawson@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. For this vacancy, we are also applying positive action to improve the representation of people of colour in management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are other exceptional reasons.
