ID: 1832 Business Support Officer
Hertfordshire Children’s Contact Service
Salary: £25,176 FTE per annum (Pro-rata amount for part-time hours - £18,711)
Hours: 27.5 hours per week (Part-time, 5.5 hours per day)
We offer flexible working arrangements - please see below for more details.
Location: Noel Family Centre, 1 Norton Way N, Letchworth SG6 1BY
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to play a key role in providing business support and data processing to ensure the smooth running of Family Time Hertfordshire.
You will have an open-minded, flexible and caring approach towards children, parents and other family members who are accessing our services.
The Business Support Officer will support the service in a range of duties, not limited to but including managing reception, data collection and processing, minuting meetings, procurement, H&S and financial monitoring..
Main Responsibilities:
• Manage reception including meet and greet children, families and professionals, answering calls and taking messages.
• Collate and analyse information and data.
• Maintain computerised systems, data and spreadsheets.
• Produce data and monitoring reports as required.
• Carry out administrative tasks such as processing orders and invoices, minute taking and drafting agendas
• Provide the administrative support to the Senior Management Team as required
• Provide support to the BSC to ensure Health and Safety standards are in accordance with the standards as applies to legislation.
• Adhere to Family Actions confidentiality policy and ensure that confidentiality is maintained at all times
• Ensure you have an understanding (appropriate to your role), of and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
• Participate in supervision arrangements and meetings as negotiated and agreed with your manager.
• To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
• Work flexibly as may be required by the needs of the service and to undertake any other reasonable duties as required.
• To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
• Being people focused
• Reflecting a ‘can do’ approach
• Striving for excellence in everything we do
• Having mutual respect for everyone we work with, work for and support through our service
Main Requirements (for details check the job description and person specification):
• Minimum 4 GCSEs (or equivalent) at grade A-C, including Maths and English
• High standard of Data inputting and proficient in Excel
• Proven experience of maintaining data and producing accurate data reports while working to tight deadlines.
• Experience of manipulating large data sets and proactively identifying data issues and areas for development
• Experience of processing orders and invoices
• Experience working with children and families and professionals in a customer facing role
• Experience of Health and Safety at Work and the legislation
• Strong computer literacy skills, including use of Microsoft Office Suite (especially Excel) to collate and interpret data, such as using pivot tables, creating and editing graphs and conditional formatting.
• Ability to collate, analyse, interpret and present data accurately and in a timely manner, with excellent attention to detail and are able to communicate complex data, analysis and processes to non-technical staff either in written or verbal formats.
• Ability to process orders and invoices within set timescales
• An excellent understanding of the needs for confidentiality of information regarding all aspects of the post.
• Ability to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
a) Being people focused
b) Reflecting a ’can do’ approach
c) Striving for excellence in everything we do
d) Having mutual respect for everyone we work with, work for and support through our services
• A commitment to Family Action’s Equality & Diversity Policy and Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Check
Benefits:
- an annual paid leave entitlement that commences at FTA of 30 working days per rata plus Bank Holidays.
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 31st July 2026
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Vicky.sparkes@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
