ID: 1801 Operational Manager
Service: PAC-UK
Salary:
- £42,562 – £46,703 FTE per annum
- Additionally, £3,679 Inner London Weighting FTE per annum
- Additionally, £480 home-based allowance FTE per annum
Location: Hybrid with offices in London and Leeds
We typically work 1-2 days a week in the office but offer the flexibility to work fully remotely. Our office space is wheelchair accessible.
Hours: Part-time (number of hours per week) or full-time (37 hours per week) posts available
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting new opportunity for an Operational Manager within PAC-UK’s National Service. You will oversee service delivery, lead and support Practice Managers, and drive continuous improvement across contracts. You will also play a vital role in strengthening partnerships, working closely with the Senior Leadership team in relation to budget monitoring, and you will be contributing to regional growth and development opportunities
Main Responsibilities:
? Lead and inspire teams – line manage Service Managers and project leads, supporting recruitment, development, and high performance
? Drive service quality – oversee service delivery to ensure services are safe, effective and accountable
? Manage budgets and performance – ensure financial sustainability, monitor risks, and deliver value for money
? Develop services – support new service mobilisation, tenders and funding opportunities, and build a strong pipeline of activity
? Strengthen partnerships – manage relationships with commissioners, funders, and stakeholders
? Use data to improve outcomes – monitor performance, analyse data, and embed continuous improvement
? Champion participation – ensure service user voice and co-production informs service design and delivery
Main Requirements (for details check the job description and person specification):
You are a confident and values-driven leader with a passion for delivering high-quality, person-centred services. You will bring:
? A relevant professional qualification (e.g. social work, health, education, youth work) or significant equivalent experience within Children’s and Family work
? Significant experience managing services for vulnerable groups
? Strong leadership experience, including managing teams and budgets
? Strong Knowledge of safeguarding and quality assurance frameworks
? Excellent communication, organisational, and project management skills
? Ability to analyse data and use insight to improve services
? A commitment to inclusion, equality, and person-centred practice
Benefits:
- an annual paid leave entitlement that commences at 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 15th June 2026 at 23:59
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Jo Mitchell, Jo.Mitchell@pac-uk.org, National Lead PAC-UK/Emma Crowther-Duncan emma.crowther-duncan@pac-uk.org National Development Lead.
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
