ID: 1519 Operational Manager, LifeSkills
Service: LifeSkills
Salary: Grade 4 Point 34-38: £42,140 - £46,240 FTE per annum (£33,712.00 - £36,992.00 per annum, pro rata)
- Additionally, £480 home-based allowance FTE per annum
Location: Home based
Hours: Part-time (up to 29.6 hours per week)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to lead of LifeSkills service as the programme develops. The Operational Manager will provide strategic and operational management to our 2 LifeSkills services, LifeSkills Open and LifeSkills Intensive.
LifeSkills supports individuals and families to build their confidence, social networks, financial and employability skills. This service is funded by our corporate partnership with Barclays.
Main Responsibilities:
• Provide leadership, management and supervision to LifeSkills services that provide group work support and 1-1 support to adults and their wider families
• Ensure the service is of good quality and that its impact is demonstrated and understood.
• Support the integration of the LifeSkills services into wider Family Action services so that more families can benefit from this programme.
Main Requirements (for details check the job description and person specification):
• Experience of providing effective management, leadership and safeguarding oversight of case work based and group work based support services, which overall improve the lives of their service users.
• Experience of setting up and/or managing innovative projects.
• Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and in a range of mediums to internal and external stakeholders, including children and young people, parents and carers, and funders.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Sunday 31st August 2025 at 23:59
Interviews are scheduled to take place on 8th and 9th September virtually.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Lisa.handley@family-action.org.uk or Claire.Meek@Family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
