Data and Business Support Administrator
Service: PAC-UK
Salary: £25,176 FTE per annum
Location: PAC-UK Leeds Office, West Yorkshire LS15
Our administrative teams typically work 4 days a week in the office. Our office space is wheelchair accessible.
Hours: 37 hours per week (full time), with part-time hours and job share also considered
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting time to join PAC-UK as we continue to grow and expand our services and reach, supporting all parties affected by adoption and permanency. We are proud to be rated Outstanding in all areas by Ofsted, reflecting the quality and impact of our work. As our service continues to develop, this is a fantastic opportunity to join a growing organisation, contribute to our continued success and develop your own skills and experience as part of a supportive and dedicated team.
This is an exciting time to join PAC-UK as we continue to grow and expand our services. Supporting children, adults and families affected by adoption and permanency, PAC-UK provides specialist support to all parties involved, making a lasting difference to the lives of those we work with. We are proud to be rated ‘Outstanding’ in all areas by Ofsted, reflecting the quality and impact of our work. As our service continues to develop, this is a fantastic opportunity to join a growing organisation, contribute to our continued success and develop your own skills and experience as part of a supportive and dedicated team.
Main Responsibilities:
• Provide day-to-day business and administrative support to help ensure the smooth running of PAC-UK’s services and projects.
• Maintain service user databases and evaluation systems, including supporting data collection, reporting and analysis.
• Support finance, contract and data processes, liaising with local authorities and other referrers as required.
• Support communications, promotional activity and events, alongside a range of general administrative duties including email and call handling, record keeping and meeting support.
Main Requirements (for details check the job description and person specification):
• A minimum of 4 GCSEs (or equivalent), including Maths and English, with relevant experience gained through work, education, volunteering or other activities welcomed.
• Strong organisational, IT and communication skills, with good attention to detail and the ability to manage priorities and meet deadlines.
• Enthusiasm and willingness to learn new systems, processes and areas of work, with the ability to develop skills through training and practical experience.
• A commitment to Family Action’s values, equality, diversity and inclusion, with a flexible and positive approach to supporting the needs of the service.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rata, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 7 September 2026, 11.59pm
Interviews are scheduled to take place week beginning 14 September 2026, with slots throughout the working day available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: yvette.collier@pac-uk.org
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
