ID: 1910 Job Title – Mental Health Urgent Triage Navigator
Service: Bolton Listening Lounge
Salary:
- £27,125 FTE per annum
Location: Sefton House, Horwich, Bolton, BL6 6PQ [MK1.1][AE1.2]
VCSE service operational hours are 12pm-12am, 365 days per year. You will be required to work flexibly including evenings, weekends, and bank holidays.
Hours: Full-time (37 hours per week). [MK2.1]
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
For the MHUT Navigator role, four VCSE organisations have come together to deliver the MHUT VCSE service within the 999-emergency operations centre. Our aim is to combine expertise, capacity, and local insight to deliver outstanding outcomes for people and communities. Successful candidates will be part of a multi-agency team alongside NHS Mental Health Trust colleagues, Greater Manchester Police and NWAS.
Main Responsibilities:
• Work as an integral part of the MHUT team to deliver services directly to members of our community.
• Working with clients who present in crisis, including supporting with de-escalation of crisis & risk management
• Work alongside other staff and volunteers to ensure members of our community can access the services they need.
• Working in partnership with other services. Specifically for this role, you will work alongside Pennine Trust, GMMH Trust, GMP and NWAS
Main Requirements (for details check the job description and person specification):
• Knowledge of mental health conditions and strategies to improve health and wellbeing, plus an understanding of the social and emotional determinants to mental health and the impact of ill health, deprivation and discrimination on communities and individuals
• Working knowledge of the welfare benefits systems, housing systems and welfare grants and the ability to signpost service users. Knowledge of the local area and community resources.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 6th November 2026 23:59
Shortlisting is taking place Monday 9th to Wednesday 11th and Interviews are being held Friday 20th November.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Michelle.delrosso@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
