Support Worker (Crisis Resilience Fund)
Service: Early Help Programme
Location: Birmingham (Ladywood)
Hours: 15 hours per week (part-time)
Salary: £25,176 FTE per annum (£10,206.49per annum for part-time, 15 hours per week)
Contract type: Temporary until March 2029
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to work as part of our early help team and provide administrative support and practical advice to families seeking to access the Crisis Resilience Fund, as part of the Early Help Service. The Department of Work and Pensions, through Birmingham City Council, provides funding to support households in most need with food, energy and water bills and wider essential costs and experiencing hardship. You will play a key role to carry out a range of administrative tasks in support of Crisis Resilience Fund acting as a point of contact and dealing with queries relating to sensitive issues.
The Support Worker will:
• Work closely with the public and voluntary sector.
• Demonstrate an understanding of Early Help Support
• Have robust administrative skills and be able to use various IT packages.
• Strong communication and interpersonal skills are needed.
• An ability to work independently, flexibly and in an integrated manner is essential.
Benefits:
• an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities
You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward-looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 7th August 2026 at 11.59pm
Interviews are scheduled to take place from August- September 2026 face to face, with slots throughout the working day and early/late slots available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: alice.bath@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments to the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
