ID 1535: Performance Business Manager
Service: Quality, Performance and Safeguarding
Salary: £36,842 FTE per annum, rising to £41,106 FTE per annum* Grade 4, point 29-33, additional £480 FTE per year home-based allowance.
Location: Home-based with regular travel to London Head Office and services nationwide.
Hours: Full time - 37 hours per week. We offer flexible working arrangements, please see below for more details.
Contract: Permanent
Family Action & this role:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We work hard to apply our organisational values in all of our work. Can-do, Mutual Respect, People Focus and of course, Excellence.
This is an exciting opportunity for three new Performance Business Manager, to play an important role in how Family Action combines insights and evidence to show us how safe and effective our practice and service are, and to help us understand what’s going well and what needs improving. This is a role of narrow, deep analysis and also broad, systemic thinking. Capturing and tabulating the finest details from data, audit findings, service reviews and other sources of learning. Using this evidence to help us develop a whole organisation understanding of quality, risk and performance across services.
A key part of the role will be to maintain the organisation’s Learning and Improvement Framework; a single source of truth, depicting all learning relating to services and practice, and the effectiveness of improvement plans and their implementation.
This is a real opportunity to help shape our services and enhance our work to improve outcomes for the people that use our services.
Main Responsibilities (for full details check the job description and person specification):
• To maintain the organisation wide Learning and Improvement Framework; establishing mechanisms to extract evidence and learning from reports, datasets and other sources and populating the Learning and Improvement Framework frequently to ensure it is up to date and provides a current picture of what we are learning and what is working to drive improvement across services and practice.
• To review and analyse data from the organisational scorecard, service level reports and other datasets, triangulating with insights from other sources to develop an understanding of risk, quality and performance
• To produce analytical reports and papers for operational colleagues and senior leaders
• To provide secretariat support to the Operational Practice Governance Group, a group of senior operational leaders and central support colleagues, in their work to evaluate the current quality of services and identify the priorities and best methods of improvement
• To support collaborative enquiry exercises by collating and illustrating a range of internal and external evidence and insights
Main Requirements (for full details check the job description and person specification):
• Holds a relevant qualification in a field associated with examining, analysing and depicting a range of evidence
• Conducts oneself with a high degree of accountability, finding and applying solutions to complex tasks and challenges, accepting and relishing the accountability to make things happen even amidst a high degree of ambiguity and complexity
• Experience drafting high quality papers, reports and infographics to illustrate complex concepts and information
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
If you’re excited by this role and think you have the right skills and experience to take forward our ambitious plans for continuous improvement, please do apply. If you meet 80% or more of the essential criteria, we would still encourage you to apply or get in touch with us for a conversation.
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Tuesday 19th August 2025 at 23:59
Interviews will be scheduled to take place from the final week of August 2025 onwards and will be held on Microsoft Teams.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: karen.dale@family-action.org.uk or clare.lawson@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. For this vacancy, we are also applying positive action to improve the representation of people of colour in management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are other exceptional reasons.
