ID: 1564 Information Advice Officer
Service: Gloucestershire (Stroud and Cotswold’s) Children and Family Centre
Salary: Grade 2 point 15: £24,206 FTE per annum (£14,719.86 pro rata, per annum)

Location: Red Lodge Children and Family Centre, Elm Road, Stonehouse, GL10 2NP

Hours: Part-time - 22.5 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for the right person to join us as a dynamic and varied administration officer that supports the vital work of a community-focused organisation. It would be perfect for someone who is organised, enjoys interacting with people, and is committed to making a positive difference in their community.

Main Responsibilities:
This position requires a highly organised individual with strong interpersonal skills and a commitment to helping families and children.
You will be the first point of contact for all visitors, providing a warm and welcoming service. This includes managing daily operations like opening/closing the centre and ensuring health & safety and security protocols are followed.
Administrative and Office Support, is a significant part of the job. You would handle a wide range of administrative tasks, including:
• Data Management
• Financial Administration
• Admin support
Community and Client, connecting people with the services they need, including:
• Signposting service users to online resources, advice, and support.
• Assisting with marketing, creating publicity materials like leaflets and flyers, managing social media, and promoting the organisation's positive image.
• Gaining knowledge of local resources and effectively communicating with other services to benefit families.
The role emphasises teamwork and adherence to policies. Working closely with colleagues, managers, and external agencies, and assist with the training and supervision of volunteers or apprentices. Additionally, you will be expected to comply with health and safety, data protection, and equality and diversity policies.
Main Requirements (for details check the job description and person specification):
The ideal candidate for this role should possess a specific set of skills and a particular mindset:
• Strong Organizational Skills: The ability to manage multiple tasks, from financial records to room bookings and stock inventories, is essential.
• Excellent Communication Skills: You must be able to interact professionally with visitors, callers, colleagues, and external partners. This includes both written and verbal communication.
• IT Proficiency: You'll need to be comfortable using various computer systems, including databases, for record-keeping and reporting.
• Empathy and a "Can-Do" Attitude: Working with families and children requires a supportive and people-focused approach. The job description highlights the importance of the organization's values, such as being people-focused and striving for excellence.
• Confidentiality and Safeguarding: Due to the nature of the work, a strict adherence to confidentiality and safeguarding protocols for children and vulnerable adults is a non-negotiable requirement.
• Overall, this is a dynamic and varied administrative role that supports the vital work of a community-focused organization. It's perfect for someone who is organized, enjoys interacting with people, and is committed to making a positive difference in their community.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – enhanced check with a children's barred list check.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Wednesday 15th October 2025 at 23:59
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: carol.phipps@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.