Continuous Improvement Manager
Home-based with regular regional and occasional national travel
About Us
At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.
Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.
We are now looking for three Continuous Improvement Managers to join us on a permanent, full-time basis, working 37 hours per week.
Each post holder will be broadly aligned to a region - North, Central, South or London. You will also have a specialist area of expertise that will require you to work with services in all regions. We will aim to align successful applicants based on geography or preference where possible.
The Benefits
- Salary of £42,140 - £46,240 per annum
- An annual paid leave entitlement of 30 working days plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Vouchers for eye care and winter flu jabs
- Cycle to work scheme
- Investing in your professional development with ongoing quality training and career development opportunities
This is an inspiring opportunity for an experienced service management professional with excellent quality assurance experience gained within family services join our dedicated, forward-thinking organisation.
You’ll play a pivotal role in shaping services that empower over 60,000 families each year whilst growing your portfolio of experience and skills and making a real impact on families who need help the most.
Join us in driving positive change at a time when families need all the support available. Read on and apply today to start your career journey with an organisation at the forefront of family and children’s services.
The Role
As a Continuous Improvement Manager, you’ll play a pivotal role in safeguarding and enhancing the quality of services across the Family Action service portfolio.
You’ll work closely with teams to help them make the best use of data, self-evaluate their practices, and implement plans for improvement.
With a focus on equity, diversity, inclusion, and coproduction, you’ll champion collaborative learning and ensure services are safe, effective, and responsive to the needs of those we support.
You will lead on applying our Quality Assurance Framework, drawing insights from audits, reviews, and performance data to identify strengths, risks, and areas for development.
Additionally, you will:
- Provide safeguarding training, practical support, and coaching, and lead focused audits
- Establish peer review mechanisms to share learning and develop staff skills
- Support case reviews and Serious Case Review processes
- Contribute to new service model designs that will maximise outcomes and manage risk
- Produce high-quality written reports and contribute to internal forums and working groups
About You
To be considered as a Continuous Improvement Manager, you will need:
- Experience spanning service management, direct practice and casework in services for children, families and/or adults
- Experience of quality assurance of practice related to services for children and families
- Experience of leading programmes and workstreams to deliver transformation and system change
- Significant experience of developing and implementing policy, strategy and effective practice related to performance, quality and safeguarding
- Experience of undertaking high-quality audits in practice and triangulating findings with data and other insights
- A relevant professional qualification in a field associated with direct practice with children, families and/or adults
Appointments are subject to Family Action receiving a satisfactory enhanced disclosure from the Disclosure and Barring Service.
The closing date for this role is Tuesday 19th August 2025 at 23:59.
Interviews are scheduled to take place on 26th and 27th August 2025 and will be held on Microsoft Teams.
Other organisations may call this role Quality Assurance Manager, Quality Support Manager, Service Improvement Manager, or similar.
Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to make your next career move one that matters as a Continuous Improvement Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
