ID: 1617 Service Manager
Service: Isle of Man Family Support & Supervised Contact Centre
Salary: Starting at £53,083 FTE per annum, rising to £55,260
Location: Douglas, Isle of Man, IM1
Hours: Full-time (37 hours per week).
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. Most of our services are based in the UK, whilst on the Isle of Man we deliver two services.
Our vision is of a society that understands the importance and power of family as a foundation for individual futures and connected, resilient communities.
Because family is the key to positive futures, for individuals and society: whether it’s recognising the value of family networks and support in the present or understanding the impact of trauma from the past, understanding the power of family to shape futures at every age is vital.
As Service Manager, you will offer on-site, hands-on support for the Family Support team who work with children who have additional or complex needs. You will work in a highly professional and practice focused service, providing an expert focus on the needs of children and families, and the support we provide.
You will ensure that the Supervised Contact Centre provides safe and child-centred sessions. You will offer expert and hands-on support when required. You will also be required to deputise for the Operational Manager for all aspects of the services; with a particular focus on providing support and supervision to Family Support Workers carrying complex needs cases.
Main Responsibilities:
• You will lead the Family Support service by bringing a high degree of experience and expertise in relation to family support cases. You will ensure that the service delivers the highest quality help and support for children and families.
• You will support the Operational Manager and other colleagues in overseeing the quality of practice and ensuring that practice is child and outcome-focused.
• You will provide hands-on and on-site advice for the Family Support and the Supervised Contact Centre staff and managers by responding to safeguarding concerns, practice queries and any urgent matters that arise.
Main Requirements (for details check the job description and person specification):
• Educated to Level 3 or above with a recognised professional qualification in social work, health, education, or equivalent.
• Full driving licence and business insurance.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Children’s Barred List.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- health insurance cash plan
- eye care and winter flu jabs vouchers
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Thursday 20th November 2025 at 23:59
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Gosia.Gladys@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
