ID: 1558 Job Title – Senior Early Help Support Worker
Service: Early Help Service
Salary: Starting at £28,598 FTE per annum, rising to £31,384
Location: West Birmingham (Ladywood and Perry Barr)
Hours: Full-time (37 hours per week).
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to support the coordination of an Early Help Service. The service will focus on identifying service gaps across Birmingham to enable families to access Early Help and support, through the application of Early Help. You will play a key role in leading effective practice development and leadership to a team of Early Help Support Workers. On occasions you support the Service Manager, on occasions you will be required to work in partnership with the Service Manager to support the operational day to day service delivery offering Early Help for children and families living in the West of Birmingham. You will be required to work closely with a wide range of stakeholders and actively engage in local and district meetings and with Birmingham Childrens Trust.
Main Responsibilities:
The Senior Early Help Support Worker will:
• Work closely with the public and voluntary sector.
• Demonstrate an understanding of Early Help Support
• Lead in the allocation of Family Connect Form.
• Demonstrate a strong understanding of practice development and quality assurance.
• An ability to work independently, flexibly and in an integrated manner is essential.
• Ability to drive and have the use of own car.
Main Requirements (for details check the job description and person specification):
• Collating, analysing, evaluating referral data to the management team in line commissioning requirements and KPI’s.
• To work alongside the Service Manager with responsibility for screening, triaging and allocating Family Connect Forms.
• To provide supervision for allocated Early Help Support Workers
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced DBS
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 31st October 2025 at 23:59
Interviews are scheduled to take place from October 2025 and will be face to face with slots throughout the working day.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: alice.bath@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
