Outcome and Impact Administrator
Service: Cumberland Young Carers & Parent Carers Service
Salary: £24,449 FTE per annum (£14,669 per annum for 22.2 hours per week)
Location: Family Hubs across Cumberland - CA2, CA6, CA7, CA15, CA28
Hours: Up to 22.2 hours per week (part-time)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Family Action offer support for carers – along with their families – living in Cumberland. We aim to provide support for young carers (aged 18 and below) and parent carers (a parent or other primary caregiver who provides ongoing, substantial support and care to a child or young person with additional needs).
We are looking for an enthusiastic, self-motivated and efficient Administrator to provide administrative support to Family Action across Cumberland, with responsibilities for outcome and impact monitoring systems.
Main Responsibilities:
- Processing referrals – supporting triage process and contact with families
- Providing data for quarterly monitoring reports to demonstrate impact of service
- Management of any funded opportunities/grants within the service – compiling records & purchasing breaks
- Management of office functions including finance and health and safety
- Being a positive and welcoming presence in the office base and when communicating with families
Main Requirements (for details check the job description and person specification):
- NVQ Level 3 Business Administration (or equivalent)
- Excellent knowledge of office systems and procedures
- Be confident in the use of Windows and Microsoft packages and be efficient in both navigating, inputting and reporting data base information
- Organisational and time management skills
- Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level of check
Benefits:
- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- Up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Friday 14th of November 2025 at 11.59pm
Interviews are scheduled to take place via Microsoft Teams with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Emma Crawford - emma.crawfordmoore@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
