ID: 1619 Supervised Contact Centre Facilitator
Service: Isle of Man Supervised Contact Centre
Salary: Starting at £29,554 FTE per annum, rising to £32,227
Location: Douglas, Isle of Man, IM1
Hours: Full-time (37 hours per week).
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. Most of our services are based in the UK, whilst on the Isle of Man we deliver two services.
Our vision is of a society that understands the importance and power of family as a foundation for individual futures and connected, resilient communities.
Because family is the key to positive futures, for individuals and society: whether it’s recognising the value of family networks and support in the present or understanding the impact of trauma from the past, understanding the power of family to shape futures at every age is vital.
As a Supervised Contact Centre Facilitator, you will oversee Family Time sessions where children and parents spend time together, supervised at all times. You will ensure that families are welcomed and supported throughout. An open-minded, flexible and caring approach towards parents and children is required. You will ensure that children are kept safe and that their emotional wellbeing is prioritised at all times.
Main Responsibilities:
• Support the delivery of safe and effective supervised Family Time sessions.
• Assess the quality of parenting observed during supervised Family Time and use this evidence to complete reports as required by Court or the social worker.
• Recognise any risk of harm and intervene appropriately to reduce risk or bring in additional support as required, to safeguard the child/ren.
Main Requirements (for details check the job description and person specification):
• Educated to Level 3 or above with a recognised professional qualification in social work, health, education, or equivalent.
• Full driving licence and business insurance.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Children’s Barred List.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- health insurance cash plan
- eye care and winter flu jabs vouchers
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Thursday 20th November 2025 at 23:59
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Gosia.Gladys@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
